One of our experienced “write-up” associates will identify your item and prepare a work order, noting all the work that needs to be done. If there are any questions, you will be contacted before we proceed.

A skilled craftsman in our repair department will remove all dents and straighten any areas that are uneven. Broken parts are soldered and, where necessary, missing pieces are replaced.

Prior to plating, your silver piece will be buffed down to its base metal. It is then polished carefully to remove pits, scratches and other imperfections. Only when the item is as smooth as possible will we proceed with plating.

To ensure the best silverplating job possible, continuous inspection of your piece is critical. Every item is  thoroughly inspected before each of the plating procedures. This ongoing attention to detail enables us to offer our exclusive 25 Year Warranty.

An expert plater electrolytically cleans your item, completely removing the buffing compound. Your piece then undergoes several rinses and pre-plating steps. Finally, a heavy coating of silverplate is applied using .9995+ pure silver - the finest silver available in the world.

A special team of quality control professionals puts your silver through a multi-part inspection. They make certain your piece is properly plated and sitting level. They personally deliver your item to our shipping department, making sure the item is promptly returned to you.